AI Platform For Council And Citizen Services.
Reduce call volumes, automate routine enquiries, connect existing council systems, and give residents 24/7 access to trusted information, without replacing your staff.
Trusted by councils and public agencies
What residents actually see
Embedded on your site. No app. No portal to learn.
How can I help you today?
Ask me anything about council services, news, or available resources.
What's on
See allLinkedIn updates
CivicOne Council Services
🎉 Proud to support Territory Day celebrations across the region this year - see how residents got involved.
Government services are stuck. The systems, not the people.
Endless call volume
Millions of repetitive enquiries. One at a time. Business hours only.
Fragmented systems
CRMs, bookings, waste, rates - all separate, all manual re-entry.
Citizens expect more
24/7 self-service expected. Phone queues and PDF forms delivered.
CivicOne handles the routine. Prepares the complex. Frees your people for judgement calls.
Question in. System update out.
Citizen asks
Plain English. Any channel. No app, no portal.
CivicOne acts
Agents clarify, check systems, apply your rules.
Done. Logged.
Booking made. Case logged. Reference sent.
What citizens can do
Missed bin? Reported and logged in 60 seconds - no phone call.
60% handled without staff
Not just for citizens. Built for your staff too.
The same engine that helps residents also cuts the busywork for the people answering them.
Smart triage & routing
Every request auto-classified and sent to the right team. No manual sorting.
Case copilot
Drafts responses and case notes from citizen history. Staff review, don't retype.
Policy & knowledge assistant
Staff ask policy questions in plain language. No more digging through PDFs.
Fewer calls, automated
Pilot to first live
Citizen service, always on
Security compromises
*Indicative pilot programme figures.
Every query. Every trend. Visible.
Not a black box. A control centre with the analytics to prove it's working.
- Full analytics on every citizen query — volume, topics, resolution time
- Set what's automated vs. staff-approved
- Manage the AI's authoritative content
- Full audit trail, every interaction
Rules change 1 July? Update the policy. Done. No engineering ticket.
Platform dashboard
Overview of workflows and citizen activity
5
+1 this quarter
2,684
+9.8% vs last month
23,800
+10.8% vs last month
58%
+3pts vs last month
Platform activity
Workflows at a glance
AI agent activity
Why councils choose CivicOne
Hours back every week
Staff spend less time on repetitive enquiries and more on cases that need judgement.
Lower cost to serve
Fewer calls, fewer manual entries, less overtime during peak periods.
Decisions backed by data
See what citizens ask, where they get stuck, and where to invest next.
Ready to transform citizen services?
30-minute discovery call. See it connect to your systems.
Pilot deployment: 4–6 weeks.